Primary Care Liaison Unit
Primary Care Liaison
Quarterly Newsletter
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The Primary Care Liaison Unit promotes an integrated, person-centred healthcare system by improving access to services, promoting continuity of care across health services and building strong working relationships that:
- promote sustainable collaboration and partnerships between services
- improve the quality of health care
- optimise resource use and the efficiency of care across multiple providers
Mercy Health’s preferred referral method for its Outpatient Specialist Clinics is via eReferrals from HealthLink SmartForms eReferrals. More information about HealthLink SmartForms eReferrals, including tips and FAQ’s are to be found on our HealthLink webpage.
More information about referring your patient, please follow this link to Refer a patient.
For any other queries please contact [email protected].
Service Directory
To improve primary care access to our hospital, we have created a directory with contact information per specialty for quick access for health professionals. Please note that email addresses are not secure and should not be used for patient-identifiable information.
For Health Professionals Only
This information is strictly for professional use. Due to security protocols, do not send patient-identifiable information via email, Mercy Health requests eReferrals where possible.Are you a patient? Please contact the main hospital switchboard or find appropriate contacts on the Mercy Health Services main page. Calls from patients to the numbers below will be redirected.
Provide Feedback
Feedback Form for Health Professionals
Mercy Health values feedback from those we work with, including General Practitioners, Nurses and Allied Health Professionals about their experience with our services, our employees and the care we provide to their patients. It is very important for us to understand both what we do well and where we can improve.
GP Education
Mercy Health is committed to providing ongoing education for general practice that promotes and supports quality healthcare in the community. Education sessions held by Mercy Hospital for Women and Werribee Mercy Hospital will qualify for continuing professional development points.
Recently Provided Webinars;
- Mental Health – Informed Consent, Psychopharmacology and Pregnancy
- Gynaecology – Menopause & Heavy Menstrual Bleeding
- Gynaecology – Pelvic Pain and Ovarian Cysts
- Genetics – Reproductive Carrier Screening
Would you like some particular education? Please fill out our feedback form to inform us.
Refer a patient
Mercy Health is now accepting electronic referrals via HealthLink. We accept GP and specialist referrals for all specialist clinics. Referrals are triaged against clinical information and investigations using HealthPathways Melbourne and Statewide Specialist Clinic Referral Criteria, developed by the Department of Health.
Shared maternity care affiliates
To participate in shared maternity care as a health professional, GPs or community health centre midwives must be registered with Mercy Hospital for Women or Werribee Mercy Hospital as an credentialed antenatal care provider. Learn how to become a Shared Maternity Care Affiliate.
Public Fertility Care Service
Mercy Hospital for Women is proud to be part of Victoria’s world class Public Fertility Care Service provides access to comprehensive fertility treatment including genetic counselling, fertility preservation, and fertility assessment and treatment.
Accessing your patient's information
Freedom of Information (FOI) provides advice on information for the release of patient information for health services in accordance with the Health Records Act 2001 and the Health Services Act 1988.
My Health Record
Mercy Health advocates for better communications between healthcare providers. Mercy Health will upload inpatient electronic discharge summaries, pathology and radiology imaging results and specialist clinic letters to a patient’s My Health Record (where one exists).
Advance care planning with your patient
Advance care planning can help patients receive the treatment of their choice in the future. It also helps their family and doctors to understand what they want and what is important to them.
Statewide Referral Criteria
The Statewide Referral Criteria provide guidance to referring clinicians about which patients will be seen in adult public specialist clinics and what investigations are required to support triage. The Primary Care Liaison Unit is leading this important piece of work for Mercy Health as part of the Victorian Government Specialist Clinics Reform, so please contact us if you have any queries specific to Mercy Health specialist clinics.
HealthPathways
National Health Services Directory (NHSD)
Contacts
Contact the team
Primary Care Liaison Team
- Email address: [email protected]
- Website: health-services-mercyhealth-com-au.mercyhealthstg.wpengine.com/health-professionals/primary-care-liaison-unit
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About:
The team is available on a part time basis to assist general practice with navigating hospital services and accessing GP education and credentialing.
Manager Primary Care Liaison Unit
- Email address: [email protected]
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Address:
Mercy Hospital for Women
163 Studley Road
Heidelberg Victoria 3084
Primary Care Liaison Officer
- Email address: [email protected]
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Address:
Werribee Mercy Hospital
300 Princes Highway
Werribee Victoria 3030
Additional information for health professionsals
Mercy Health referral guidelines
- Website: Current referral guidelines
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About:
View current Mercy Health referral guidelines here and please note that these will be changing soon. The statewide referral criteria provides guidance to referring clinicians about which patients will be seen in adult public specialist clinics and what investigations are required to support triage. All clinics and services will be changing over to the match the statewide criteria.
HealthPathways Melbourne
- Email address: [email protected]
- Website: HealthPathways Melbourne
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About:
HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.
Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).
Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.
Referrals that do not meet the required clinical information and investigations will not be accepted.
HealthPathways Melbourne is available for free to health professionals working in the North Western Melbourne and Eastern Melbourne Primary Health Network catchments.
Email HealthPathways to request access or if you need to confirm your username and password.
Human Services Directory
- Website: Human Services Directory
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About:
Our patient management systems interface with the Human Services Directory to ensure we have the correct GP and practice details in our software. Please keep your details up to date with the Human Services Directory.